Privacy, Return & Cancellation Policies

Privacy Policy

We at FOTOPOULOSPORT we are committed to protecting and respecting your Personal Data.

This Privacy Policy statement describes our practices regarding how we collect personal data on its website FOTOPOULOSPORT  and how we use and share them with third parties. Every time you visit the site FOTOPOULOSPORT or otherwise submit your personal information to us, you accept the practices described in this statement. What information we collect through our website depends on what you do on each of your visits and what services you request.

This statement also informs you of your rights under data protection law and the relevant General Data Protection Regulation (GDPR).

Who we are

FOTOPOULOSPORT is, in GDPR terminology, the "data controller" for its personal information. This means that we are responsible for deciding how we process (that is, collect, retain, use and disclose) your personal information

We are the personal businessPHOTOPOULOS KONSTANTINOS DIMITRIOS» With the distinctive title «FOTOPOULOSPORT», which trades sports & sportsware items.

Our company details are:

Information we keep about you and their origin

FOTOPOULOSPORT collects personal data of the visitors / users of the website, only when they voluntarily provide them in order to provide the services that are available online. Personal information is information that can be used to identify or communicate with a person as well as other information relating to that person. The personal information collected on the website is the following: Name, Surname, Gender, Email address, Mobile phone number.

When you visit the site pages www.fotopoulosport.gr and in order to buy products, and also to ensure the possibility of contacting to inform you about our new products, you may be asked to provide information about you (name, profession, email address, date of birth, etc.). Any personal information you provide anywhere on the pages and services of its website www.fotopoulosport.gr (using cookies) are intended solely to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of Law 2472/97 on the protection against processing of personal data, as it applies each time and European Data Protection Regulation 2016/679 (GDPR).

For what purposes do we use your Personal Data

Why do we collect your data

We collect your personal information to carry out and provide our services to you, in an effort to improve your customer experience. Without this data the FOTOPOULOSPORT may not be able to continue or establish or continue to facilitate or provide services.

Data is also collected from our customers during the normal course of business, in order to continue our relationship with them. For example, when customers write and fill out contact forms.

How your data can be used

Customer-related information may be used:

• To facilitate the daily operation of services and products provided to customers
• To find out how our customers respond to specific products
• To inform customers about new products
• To meet the disclosure requirements of any law binding FOTOPOULOSPORT
• To satisfy any other relevant purposes of Information and Promotional Actions (Marketing).

How we process your Personal Data

Our business is built and based on the trust that our customers have in us. In order to maintain the confidentiality of all information you provide to us, we follow the next privacy principles:

1. We use your personal data in order to provide you with better services and products.
2. We collect only those personal information that we consider relevant and required to understand your product needs.
3. We will not unveal your personal information to any external organization or third party unless we have your consent or if required by law or court order or if we have informed you in advance.
4. We may sometime need to unveal your information to Government or judicial bodies or services or regulators, but we will only do so under the appropriate authority or decision of a public or higher administrative or judicial authority.
5. Our goal is to keep your information in our file up to date.
6. We keep strict security measures, designed to prevent unauthorized access to your personal information to everyone, including our unauthorized staff.
7. FOTOPOULOSPORT and all our staff and third parties with permission to access your data are required to strictly comply with the confidentiality obligations of our company.
8. FOTOPOULOSPORT may process part or all of the data submitted by visitors / users for statistical purposes and to improve its services - information. The visitor / user can contact the respective administrator of the website in order to cross-check the existence of the personal file, to correct it, to change it or to delete it.

Maintaining our commitment to these principles, we at FOTOPOULOSPORT we ensure that we respect the trust you show in us.

Legal base for processing

According to the General Regulation of Personal Data, the processing must be based on a legal basis, ie a real reason to collect, store, use and disclose your personal information.

The basis on which we process your information may be one or more of the following:

• The fulfillment of a contract that we can have with you (supply of products, provision of services)
• The compliance of our company with a legal or regulatory duty etc
• Your consent, such as when you choose to send an informative email or newsletter.
• Satisfying the legitimate interests of the company such as direct marketing, fraud prevention, ensuring the security of the network and information of the information technology systems it uses, etc.

Online Promotion

From time to time we may collect personal data of visitors to our sites and of individuals participating in contests or product promotions (online or by telephone or at one of our stores), provided they have given their consent to the creation of the account. This information is collected only by those individuals who give it to us voluntarily. We may use this information to advise them on products, services and other promotional material that we feel they may be interested in. We may also invite visitors to this site to engage in market research and polls or other similar activities.

If we ask you to provide additional personal information, we will explain exactly the purpose for which they are collected and ensure that they are used only for the purpose specified in their collection.

Under 16 years old

We do not want to collect personal information from children without their parents' consent. If you are under 16 years old, please obtain the consent of your parents or guardian before giving any information.

To whom do we disclose your Personal Data

We are concerned for the confidentiality of your information.

In any case, the online store FOTOPOULOSPORT in no way discloses or discloses your personal data and information that you trust us, without your explicit consent.

The data maintained by FOTOPOULOSPORT for customers will be kept confidential, but the FOTOPOULOSPORT may provide this information to the following parties under the duty of confidentiality for the purposes set out in the preceding paragraph:

1. to any third-party agent, contractor or service provider providing administrative, telecommunications, computer, or other data logging services to the FOTOPOULOSPORT depending on the operation of its business and provided that the relevant legislation is complied with
2. to any other person under the duty of confidentiality to FOTOPOULOSPORT, which undertook to maintain the confidentiality of this information
3. to any person to whom the FOTOPOULOSPORT has the obligation to disclose information under the requirements of any law or court decision binding the FOTOPOULOSPORT or any of its stores

Transfer of Personal Data to other countries

Your personal information may be transferred outside the European Economic Area (EEA). While some countries have been described by the European Commission as having adequate legal protection for personal data, in other countries it will be necessary to take appropriate guarantees for information such as e.g. through the imposition of contractual obligations.

How long do we keep your Data

We keep your personal data for as long as we need it and for the purpose for which we keep it, in order to meet your needs or for our compliance with our legal obligations.

To determine the retention period of your personal data, we use the following criteria:

• When you purchase products and services, we hold the privacy of your personal information in the highest regard
• When you participate in an advertising campaign, we hold the privacy of your personal information for the whole period of the campaign,
• When you contact us to ask us a question, we keep your personal information for the entire time it takes to process your question.
• When you create an account, we retain your personal information until you ask us to delete it or after a period of inactivity (excluding trademark transactions) determined in accordance with local regulations and guidelines.
• Once you have given your consent to direct promotional notifications, we retain your personal information until you cancel your registration or request its deletion or after a period of inactivity (excluding trademark transactions) determined in accordance with local regulations. and guidelines.
• When cookies are installed on your computer, we retain your personal data for as long as is required to achieve their purposes (eg throughout a shopping cart cookie or session ID cookies), as well as for a time period determined in accordance with local regulations and guidelines.

We may retain some of your personal information in order to comply with our legal or regulatory obligations, as well as to be able to manage our rights (for example, to present our claims before the Courts) or for statistics or historical aims.

When we no longer need to use your personal data, we delete it from our systems and files or anonymize it so that you can no longer be identified by them.

Taking automated decisions

For the purposes of securing transactions through our websites / applications / devices against fraud and misappropriation, we use third-party solutions. The fraud detection method is based, for example, on simple comparisons, correlations, grouping, forecasting and detection of ectopic measurements using intelligence agents software, data merging techniques and various data mining techniques.

This fraud detection process can be completely automated or involve human intervention whenever a person makes the final decision. In any case, we take every reasonable precaution and protection measure in order to restrict access to your data.

As a result of the automatic detection of fraudulent incidents, (i) there may be a delay in processing your order / request while we monitor your transaction and (ii) your access to or exclusion from a service is restricted if an incident risk is identified. . You have the right to access the information on which we base our decision. See "Your Rights and Choices" below.

Build the profile

When posting or viewing personalized announcements or content, we may use certain techniques defined as "profiling" (that is, any form of automated personal data processing that involves using that data to evaluate certain personal characteristics of a natural person, in particular, to analyze or predict characteristics related to personal preferences, interests, financial situation, behavior, location, health, your physical characteristics, reliability or movements of that natural person). This data is collected and analyzed in order to evaluate and predict your personal preferences and / or interests. Based on our analysis, we send or display announcements and / or content tailored to your interests / needs. In some cases, you have the right to refuse the use of your data for "profiling". See "Your Rights and Choices" below.

Data Accuracy and your responsibilities

It is important that the personal information we hold about you is accurate and up to date. For this reason, please let us know as soon as possible if any of your information changes or is incorrect during our cooperation.

Your rights and choices

Based on the regulation you have the following rights under certain conditions:

• The right to information
  You have the right to receive clear, transparent and comprehensible information about how we use your personal data, as well as about your rights. This is why we provide the information contained in this Policy.
• The right to access
  You have the right to access the personal data we hold about you (subject to certain restrictions). We may charge a reasonable fee which takes into account the administrative costs involved in providing this information. Obviously unfounded, excessive or repeated requests may not be answered. To obtain such access, please contact us in the following ways.
• The right to correction
  You have the right to request the correction of your personal data if it is incorrect or out of date and / or to complete it if it is not complete. For this correction, contact us in the ways listed below. If you have an account, it may be easier for you to correct your data through the "My Account" section.
• The right to delete
  In some cases you have the right to request the deletion of your personal data. Please note that this is not an absolute right, as we may have legal or legitimate reasons to keep your personal data. If you wish us to delete your personal data, please contact us in the following ways.
• Right to object to direct marketing, including setting up profile
  You can unsubscribe at any time or refuse to receive instant promotional notifications. It's easier to do this by clicking on the "Unsubscribe" link in any email or notification we send you. Alternatively, you can contact us using the contact details below.
• Right to withdraw consent for the processing of data performed on the basis of consent at any time
  You may revoke your consent to the processing of your data by us when such processing is based on your consent. Revocation of consent does not affect the legality of the processing carried out on the basis of consent prior to its revocation.
• Right to file a complaint to a supervisory authority
  You have the right to contact your country's data protection authority and file a complaint about data protection practices. Do not hesitate to contact us in the ways listed below before submitting a complaint to the data protection authority.
• Right to restrict processing
  You have the right to request that we restrict the processing of your data. This right means that the processing of your data by us is subject to restrictions and therefore we may store it but we may not use or process it further.

Using Cookies

Like any other website, the website www.fotopoulosport.gr uses cookies.

Your visit to our site can be recorded for the analysis of the number of visitors to the page and for general use. Some of this data will be collected through "cookies”. These are small pieces of information that are automatically stored by the site in the browser and on the hard drive of a site visitor. 

Our website uses cookies to distinguish you from other users of our website and helps us to offer you a good experience when you browse our website but also to improve our website. By continuing to browse the site, you agree to their use cookies.

Types of Cookies

We use the following cookies:

• Absolutely necessary cookies. These are cookies required for the operation of our website. They include, for example, cookies that allow you to log in to secure areas of our website, use a shopping cart or use online billing services
• Analysis / performance cookies. They allow us to identify and count the number of visitors and see how visitors move around our site when they use it. This helps us to improve the way our website works, for example, by ensuring that users can easily find what they are looking for.
• Functionality cookies. These are used to identify you when you return to our site and thus customize our content for you, but also to get your preferences ready - your settings from previous visits (for example, choosing your language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. This information is used to make our site and the ads that appear on it more relevant to your interests. We may also share this information with third parties for this purpose.

We would like to know that in addition to cookies coming from our website, third parties (including, for example, ad networks and external service providers such as web traffic analysis services) may also use cookies, usually analytics / performance or targeting, for which we have no control over. 

Right to disable Cookies

You have the right to disable cookies. Internet browser settings are usually pre-programmed to accept cookies. However you can easily customize them by changing the settings in your browser.

Many cookies are used to improve the usability or functionality of websites / applications. Therefore, disabling cookies may not allow you to use certain parts of our websites / applications.

If you wish to restrict or block all cookies installed by our sites / applications (which may not allow you to use certain parts of the site) or any other sites / applications, you may specify this through the program settings your browser

Links to Other Websites and Social Media

From time to time, our websites and applications may contain links to and from the websites of our affiliate networks, advertisers and affiliates. If you follow a link to any of these sites, it is pointed out that these sites have their own privacy policy and we are not responsible for those policies. Please review these policies before submitting any personal data to such sites.

We may also offer you the opportunity to use your social media login. If you use this feature, you should be aware that you are sharing your profile information with us, depending on your settings on the relevant social networking platform. Please visit the relevant social media platform and check their privacy policy in order to understand how your personal data is shared and used in this context.

Social Media and User Created Content

Some of our websites and applications allow users to submit their own content. Remember that any content you submit to any of our social media platforms may be displayed to the public, so you need to be careful when providing certain personal information, e.g. financial information or address information. We take no responsibility for any actions taken by other persons if you post personal data on any of our social networking platforms and we recommend that you do not disclose such information.

Questions or Complaints

For any questions or concerns about the way we handle and use your personal data or if you wish to exercise any of the above rights, please contact us by sending an email to info@fotopoulosport.gr or by sending us a letter to:

FOTOPOULOSPORT
PAPATHANASIOU 11
Aliveri 34500 Eyvia
Greece
Alternatively you can call 22230 23120

You also have the right to file any complaint at any time with the Data Protection Authority, the Greek supervisory authority for data protection issues.

Changes to This Privacy Statement

The management and protection of the personal data of the visitor / user of the website is subject to the terms of this announcement as well as to the provisions of national, Community and international law regarding the protection of the individual from the processing of personal data, as applicable.

Any future relevant arrangements will be the subject of this Communication. In any case, FOTOPOULOSPORT reserves the right to change the terms of protection of personal data, in accordance with the relevant legal framework.

Therefore, these privacy policies may be reviewed and updated at any time without notice. The users of the website are kindly requested to check these terms from time to time for any changes, as the continuous use of the website implies that they accept all possible modifications thereof. These terms and conditions were last revised in January 2019.

Πολιτική Επιστροφών, Ακυρώσεων, Παραδόσεων

(1) Ακύρωση εντολής πριν την παράδοση  και δικαίωμα υπαναχώρησης πριν την παράδοση
The Customer has the right to cancel the order, ie to cancel the purchase and sale transaction before receiving the purchased products within 24 hours from the completion of the order. In this case, the Customer sends a cancellation statement to fotopoulosport.gr  at the email address  sales@fotopoulosport.gr.  Fotopoulosport.gr will accept the cancellation and will return the price to the customer by crediting his credit card, only if the purchased products have not been delivered to the courier for delivery to the Customer.

(2) Αλλαγή των προϊόντων μετά την παράδοση
- If the Customer is not satisfied with the purchase made, he has the right to request the change of the purchased product by sending an electronic message (e-mail) to fotopoulosport.gr to the electronic address, sales@fotopoulosport.gr, requesting the change of the product with another product of his choice.
- If the new product has a higher price than the returned product, then the Customer will be notified electronically, by e-mail, to proceed with a new payment process of the difference. The e-mail will contain a link to the payment website of this website, through which the Customer will enter all the necessary payment details in accordance with the terms below. If the new product has a lower price than the returned product then fotopoulosport.gr will credit the Customer with the difference.

(3) Επιστροφή Προϊόντων μετά την παράδοση – Δικαίωμα υπαναχώρησης μετά την παράδοση
If the Customer is not satisfied with the purchase made, he has the right to return the product he will buy and request a refund of the price paid. as provided by Greek legislation for consumer protection and the right of withdrawal from a sale. In this case, the Customer sends via e-mail a message (e-mail) to fotopoulosport.gr at the e-mail address sales@fotopoulosport.gr ζητώντας την επιστροφή του προϊόντος και την  επιστροφή σε αυτόν του πληρωθέντος ποσού.

(4) Προθεσμία για αλλαγή ή για επιστροφή προϊόντων
Κάθε αίτημα για αλλαγή ή για επιστροφή προϊόντος πρέπει να αποστέλλεται εντός 14 ημερών από την παραλαβή του προϊόντος. Τα αιτήματα για αλλαγή ή για επιστροφή των προϊόντων μετά την περίοδο των 14 ημερών γίνονται δεκτά μόνο σε περίπτωση ελαττωματικών προϊόντων σύμφωνα με τον ελληνικό νόμο, βάσει των διατάξεων και  των συμβάσεων πώλησης.

Terms and conditions for a valid product change or return

(5) Επιστροφή ή αλλαγή προϊόντος 
Both the right to change and the right to return the product apply to the entire purchased product and can not be exercised on only a part of the product (such as on a part or accessory of the product).

(6) Κατάσταση των επιστρεφόμενων προϊόντων 
The return or exchange of a product is not accepted if it is proved that the product has been used and will be returned to the customer at his charge. Products must be returned in their original condition, complete and intact and in their original packaging, including all accessories, manuals, etc. They must not be worn, altered or washed and the labels must remain on the product.

(7) Αποστολή των προϊόντων στην FOTOPOULOSPORT.GR
- Shipping - return of products within Greece is done free of charge only through the same courier company with which the product was sent for the first time to the customer. In case of sending the product to us with another courier company, the customer will be charged the shipping costs.
- The Customer sends via e-mail a message (e-mail) to fotopoulosport.gr to the e-mail address sales@fotopoulosport.gr requesting the return or change of the product.
- The cost of shipping the products to be returned or exchanged outside Greece is borne by the customer.
- For each product that is returned or for which a change is requested, the Customer must include when sending a copy of the original purchase receipt.  

(8) Κόστος παράδοσης για προϊόντα των οποίων ζητείται η αλλαγή
In the case of products for which the exchange is requested, the Customer will not be charged the cost for the second receipt of the new product acquired after the change.

(9) Προϋποθέσεις για την επιστροφή προϊόντων 
In case of non-fulfillment of some of the above conditions, fotopoulosport.gr is entitled to either:
(a) consider that the right to exchange or return has not been validly exercised, and therefore not accept the return, or change of the product, or
(b) especially in the case of products that are not returned intact, and have been worn or used to accept the change or return and at the same time to claim compensation from the Customer at the value of the defects of the returned product

(10) Refund of money
As soon as fotopoulosport.gr receives a request for return or change of product and if the above conditions are met, it will credit the Customer's credit card with the relevant amount. It usually takes 7 business days to process the request and complete the credit registration.
The Customer will be notified as soon as the return or exchange request has been fully processed.
As provided above, fotopoulosport.gr is entitled to compensation for defects of the returned products and has the right to offset the relevant amount of the required compensation with the amount to be returned.